We, Super Saravana Stores Emart Private Limited (“Annachy”, “we”, or “us”), are committed to protecting the privacy of the information provider (“you”, “your”, “yourself”, or “User”). We understand that you care about how your personal information is used and shared, and we value your trust in us to handle it carefully and sensibly.

This Privacy Policy explains how Annachy collects, uses, shares, transfers, and discloses your information. It forms an integral part of our Terms of Use (“Terms of Use”) for accessing and using our websites, iOS/Android applications, and other platforms (“Platforms”). By using our Platforms, you agree to the practices described in this Privacy Policy.

1. Definitions

1. Sensitive Personal Data or Information (SPDI): As defined under the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”).
2. Personal Information: Any information that relates to a natural person which, either directly or indirectly, in combination with other information available with the company, is capable of identifying such person.

Wherever appropriate, references to “Personal Information” in this Privacy Policy also include SPDI.

2. Types of Information We Collect

We collect and store the following information to deliver a personalized shopping experience:

• Name
• Address
• Email Address
• Mobile Number

Additionally, we may collect:

• Information from cookies, location data, and device identifiers.
• Analytics data (either directly or via third-party tools) to measure traffic and usage trends.
• Financial Information (such as credit/debit card details or bank account information) collected securely by third-party payment gateway providers.

👉 You represent that the information you provide is correct, current, and updated, and that you have the rights and permissions to share such information.

3. Use of Information

Your Personal Information may be used for purposes including, but not limited to:

• Creating and maintaining your account on our Platforms.
• Processing and fulfilling your orders, including invoices and delivery.
• Providing order history and account management.
• Improving our Platforms and preventing fraud.
• Sending product updates, promotional offers, and personalized recommendations.
• Conducting internal analysis and providing location-based services.
• Complying with legal obligations and responding to law enforcement requests.

4. Disclosure and Transfer of Information

We may disclose or transfer your Personal Information:

• To service providers and third parties for technical, operational, or payment processing support.
• To government authorities, law enforcement, or legal entities where required by applicable law.
• To advisors such as lawyers, auditors, and financial consultants in connection with business matters.
• As part of reorganization, merger, or sale of business/assets, subject to the third party continuing to protect your data.

We may also share aggregated, non-personal information with marketing partners and advertisers, but this will never include your individual Personal Information.

5. Legal Grounds for Processing

• Processing is necessary to provide and deliver your orders.
• Consent is obtained when you create an Annachy account.
• By continuing to use our Platforms, you consent to collection, processing, storage, and use of your Personal Information as per this Privacy Policy.

6. Data Retention

We retain your Personal Information as long as your Annachy account remains active. If you terminate your account, your data will be retained only for as long as necessary for legal, regulatory, or business purposes.

7. Cookies

• Cookies are alphanumeric identifiers stored in your browser to recognize you and provide features such as personalized ads and saved carts.
• Our cookies do not contain personally identifiable information and cannot access your hard drive.
• You can disable cookies in your browser, but please note that many features of our Platforms (including checkout) will not function without them.

8. Security of Information

• We use Secure Socket Layer (SSL) technology to encrypt Personal Information during transmission.
• Financial Information is handled only by secure third-party payment gateways.
• While we implement reasonable security measures, no system is completely immune to unauthorized access.

9. Your Rights & Choices

As an Annachy User, you may:

• Withdraw consent for processing Personal Information (prospective only).
• Access, review, or correct your Personal Information by writing to care@annachy.com
• Opt out of promotional communications.
• Manage cookie preferences in your browser.

Note: Certain legal or regulatory obligations may prevent deletion or modification of specific information.

10. Use of Platforms by Children

Our Platforms are intended for individuals who can legally enter contracts under the Indian Contract Act, 1872.

If you are under 18, you may use our Platforms only under the supervision of a parent or guardian.

11. Updates to This Policy

We may update this Privacy Policy from time to time without prior notice. Updates will be effective upon posting on our Platforms.

We encourage you to periodically review this page to stay informed of changes.

12. Visitors

• Visitors browsing the Platforms without submitting Personal Information remain anonymous.
• If you voluntarily provide Personal Information (e.g., through sign-up forms, surveys, or communication), you will be considered a “User” and this Privacy Policy will apply.
• Visitors should clear cookies via their browser settings to remove temporary identifiers.

13. Opt-Out Policy

You may opt out of receiving marketing and promotional communications at any time by contacting us at care@annachy.com

14. Grievance Officer

In compliance with the IT Act and applicable rules, the details of the Grievance Officer are as follows:

Name: Mohammed Tauseef

Address: Super Saravana Stores Emart Private Limited,

No.6, 2nd Floor, AMC Enclave, 3rd Cross Street, 

Sterling Rd, Nungambakkam, 

Chennai, Tamil Nadu - 600034

Phone: +91 8925905751 (Mon- Sat, 9:00 am – 6:00 pm)

Email: grievanceofficer@annachy.com

15. Final Note

We respect your privacy and use your information solely to enhance your shopping experience.

We do not sell, trade, or rent your Personal Information to third parties.

If you have any grievances, queries, or concerns regarding this Privacy Policy, please contact us at care@annachy.com

We will address your concerns within the time prescribed under applicable laws.