📦 Shipping Policy

• Accurate Address
• Customers must provide a correct, complete shipping address with the correct pin code during account creation to avoid delays.
• No refunds will be issued for delays caused by incorrect addresses.

• Address Changes
• Once an order is placed, the shipping address cannot be changed.

• Order Tracking
• Tracking details will be available in the "My Orders" section of the app once the order is dispatched.
• Customers can also track via our website or mobile app.

• Customer Support
• 📞 Call: +91-78249 78249 (9:00 AM - 6:00 PM IST, all days)
• 📱 WhatsApp: +91-89259 05761
• 📧 Email: care@annachy.com

• Shipping Charges
• Displayed at checkout.
• Oversized items may incur nominal packaging charges for safe delivery.

• Prices
• All prices shown are inclusive of GST.

• Unforeseen Delays
• The company is not liable for delays due to natural disasters, unforeseen events, or incorrect shipping details.

• Package Condition
• Do not accept shipments with damaged or tampered packaging.
• Claims for such deliveries will not be entertained once accepted.

• Delivery OTP
• Do not share the delivery OTP before physically receiving the package.

• Missing Items
• An unboxing video is mandatory for claiming missing items.
• Claims without an unboxing video will be rejected.

Estimated Delivery Timeline

• Service Area: Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, Telangana, Pondicherry, Goa
• Delivery Time: 1-7 days from the order date (location-based)

🛑 Cancellation Policy

• Orders can be cancelled only if they have not been shipped.
• Refunds will be processed within 4-7 working days of cancellation.
• Transaction fees (if applicable) will be deducted.
• Orders already shipped or in transit cannot be cancelled.

🔄 Return, Refund, and Exchange Policy

Eligibility for Return/Replacement

A request can be initiated within 7 days of delivery if:

• The wrong item was received.
• The item was damaged during transit.
• The item is defective or not functioning as described.

Evidence Required:

• Raise a return/replacement request on the app/web.
• Provide clear photographs and issue details.
• Unboxing video required for damaged/missing items.

Not Eligible for Return/Replacement:

• Minor variations in color, size, or design due to manufacturing.
• Damage caused after delivery (misuse, poor maintenance).
• Clearance sale or similar discounted items.

Refund Process

• Returned products will undergo a Quality Check (QC).
• Refund is approved if:
• Product is in original condition (unused, unwashed).
• Original tags & labels are intact.
• Original packaging is included.

Important Notes:

• Failed QC will result in refund rejection.
• No in-store exchanges are available.

Refund Timeline

• Processing Time: Refund initiated within 2 business days after QC approval.
• Credit Time: Refund reflects in 4-7 business days, depending on bank/payment provider.
• False Claims: No refunds for frivolous or false claims.
• Support: Contact customer care before filing a chargeback.

Replacement/Exchange Policy

• Dispatch: Replacement sent within 2 business days of QC approval.
• Delivery: Replacement delivered within 3-5 business days.
• Delays: If replacement cannot be sent in time, refund will be issued within 2 working days.

📞 Call: +91-78249 78249 (9:00 AM – 6:00 PM IST, all days)

📱 WhatsApp: +91-89259 05761

📧 Email: care@annachy.com